Terms of Service

Xerta connects you with licensed clinicians for remote general-medicine consultations, and may result in advice, treatment, prescriptions, lab orders or referrals at the clinician's professional discretion.

Xerta is not an emergency service. If you have a medical emergency, call your local emergency number immediately.

You must be of the minimum age required in your country and able to enter a binding agreement. You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.

Remote consultations have inherent limitations. A clinician may determine that your condition is not suitable for online care and advise you to seek in-person treatment. Always follow the guidance given to you.

Fees for consultations and plans are shown before you confirm. Charges are handled by our payment processor. Refund eligibility depends on whether care was delivered.

You agree not to misuse the service, submit false information, or use Xerta for anyone other than yourself without authorization.

Nothing in these terms limits liability that cannot be limited by law. Clinicians are responsible for their own clinical judgement; Xerta provides the platform enabling the consultation.

Questions about these terms: privacy@xertahealth.se. Version 2026-01-01, effective 1 January 2026.